Returns Policy

Eligible Return Cases

A return or exchange request may be accepted when the product has a confirmed manufacturing defect, quality issue, transport damage reported promptly after receipt, or when EuroSpring supplied an item different from the confirmed order. Each case is reviewed using order details, product references, photographs and any relevant technical information.

Return Request Period

Customers should contact EuroSpring as soon as a potential issue is identified. Return requests should normally be submitted within 14 days of delivery, except where a warranty or latent quality issue is identified later and requires technical assessment.

Product Condition

Products should be returned unused, unmodified and, where possible, in their original packaging. Items that have been fitted, modified, damaged through incorrect installation, or used outside the intended vehicle application may be refused unless a verified product quality issue is confirmed.

Return Costs

When a defect, quality problem or EuroSpring supply error is confirmed, EuroSpring will advise the return method and may cover the return transport cost. In other cases, transport costs are reviewed individually according to the order, product type, destination and carrier requirements.

How To Start A Return

To request a return or exchange, contact EuroSpring with the order reference, product reference or OEM code, photographs of the issue, vehicle/application details where relevant, and a short description of the problem.

Contact: geral@eurospring.pt or use the contact form.